Why is your sizing so different?

Infamy Apparel has spent a long time developing a sizing system that works in catching the diverse nature of our community. This means that we highly recommend following the fit notes portion of all our garment listings and measuring yourself accurately.

If you have trouble figuring out which size to choose based on the measuring then please feel free to contact us, we are happy to help.

What do you mean one size?

We know that one size in most places doesn’t actually mean one size fits all. However, our accessories and garments that are labelled one size will have measurements attached to them so you can ensure you are going to get the most out of your purchase. We’ve worked hard on a design which will look amazing on a catchment of sizes and as such label it as ‘one size’.

What is your shipping policy?

We use NZ Post tracked couriers for delivery. Delivery pick ups are scheduled every business day. Your order will be dispatched within 48 hours as long as it doesn’t fall over a weekend. When this occurs it will be dispatched on the next business day. This applies for public holidays also.

Where do you ship?

We are already set up to ship throughout Aotearoa and Australia. 

Please contact us directly if you live outside these areas and we can give you a shipping quote. 

I thought you had free shipping?

Free shipping was a promotion that has unfortunately finished.

What if the item doesn’t fit and I want to return it?

Totally understand! We will need for you to let us know that you want to return the item by email and then send it back to us - in its original condition (including packaging).

This will need to be a tracked parcel and at your own expense. Once we have received the item back at base we can arrange your refund. Refunds will be made via your method of payment.

How do you keep my information safe?

We act in accordance with all legislation pertaining to your privacy. Including, asking for only the information necessary to get your item to you and we do not share information with any third parties (excluding website host Shopify).

We do analyse buying information to know how we can do better and what products and services work well but this is an internal process and is not shared further.

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